Navratna Defence PSU Bharat Electronics Limited (BEL) has signed a contract for a value of Rs.445 Crore with the Uttar Pradesh Government on December 23, 2023, for next generation UP Dial 112 project. BEL will be providing comprehensive and state-of-the-art hardware, AI based software tools and Cyber Security solutions for the Dial 112 project, which is spread across the entire state of Uttar Pradesh. BEL is happy to be associated with the UP Government for this project, which is one of Asia’s biggest emergency response systems. BEL will be utilizing the ecosystem of domestic suppliers, including MSMEs for execution of this project.

The company has also received other orders worth Rs.233 Crore and these pertain to Communication Display Units, Thermal Imaging cameras and other miscellaneous spares and services.

With this, BEL has cumulatively received orders worth Rs.26,613 Crore in the current financial year, 2023-24.

About NexGen Dial 112 Project: NexGen UP Dial 112 is one of the pioneering Emergency Response Systems in India, among the largest such systems in Asia. The vision of NexGen UP Dial 112 is “to provide prompt integrated emergency response for public safety and security to all persons, anytime, anywhere in Uttar Pradesh”. The programme will serve a population base of more than 25 crores.

BEL will provide technology upgradation with 5 years’ support for NexGen UP Dial 112, which will be able to handle calls landing through multiple channels like PSTN, mobile, SMS, emails, social media channels, web portal and mobile app. It will provide better services using updated solutions and technologies. The upgraded system can receive approximately 1,50,000 calls per day.

As part of this project, BEL will provide AI based and cloud-ready software applications for the Contact Center, Multimedia Services, Computer Aided Dispatch, Map Services, location-based tracking, Business Intelligence, etc. BEL will also provide IT, Networking and Cyber Security Hardware and solutions.